The US federal Government wants to bring to the mainstream more citizens who are unbanked or underbanked. Both the FDIC and the US Dot have new plans to served and embrace individuals who are known as the financially underserved in mobile banking and mobile payments.
The treasury department’s fiscal services bureau, in April 2016, unveiled a mobile app for Direct Express. Direct Express employs and uses debit cards that are funded with federal payments and dispersions of benefits to an estimated 5.5 million recipients who will not or cannot use direct deposit.
Smart phone use of our customers is up 32{1e9709ef5f3333ae7d8fe6a31af5d3933317716445c13c35f37bf4f9d8e83538} from 2013. Direct express was started in August, 2015, and as of late April 2016 over 100,000 DE cardholders were using the app. Better understanding and managing their accounts is the goal at this time notes Direct Express officials. A byproduct benefit now will be fewer calls to the Direct Express call center as users of the app can manage their accounts and may never need to speak to a Customer service rep again.
"Our customer service experience has been wonderful, we always get the best service when we call with any questions."
"I've been with this company over a year, and my rates have always stayed the sames. I haven't had to worry about any fluctuating, and I have been pleased with the no hassel."
